Problem Management
Job Management: One professional system for every job.
Stop losing job details in WhatsApp threads and paper notes. Absolutely gives your whole crew one place to see every task, photo, note and status — so nothing gets missed and everyone knows what to do.
Get StartedCustomer-Powered Details
Pictures, videos & complete context
Your customers can use the web portal, WhatsApp, or Facebook Messenger and tell you exactly what happened with all the details, pictures and videos, so you know exactly what has happened before you arrive.
Know What's Happening Before You Arrive
Empower your customers to share complete context about their problem requirements. Photos, videos, and detailed descriptions ensure you're fully prepared for every problem.
- Photo and video uploads from customers
- Detailed problem descriptions and requirements
- Complete preparation before arrival
Task Management
Organize Every Step of the Problem
From handling variations to snagging, manage every aspect of your problems with powerful task management tools.
Normal Task
Build your list of tasks associated to a problem with monetary values. All information is sent to your customer so they know where they are, with task descriptions and expected completion times.
Variation Task
When new issues arise on the problem, create a variation task. This updates the customer with new information and costs for them to approve at the click of a button.
Snagging Task
At the end of the problem, if the customer finds small issues, create a snagging task to update them and finish off the problem professionally.
Full Client History
Events & Notes: Complete Visibility
Absolutely delivers you an organised history of the problem in Events & Notes, so you never lose touch of what is happening on your problems and allows you to keep up with the ever-changing landscape.
Complete Problem Timeline
Notifications
Keep Everyone In The Loop
Multiple notification channels ensure your customers are always informed about problem progress, schedule changes, and important updates.
Web Portal
Customers can view problem updates, track progress, and communicate through a self-service web portal accessible from any device.
WhatsApp & Facebook Messenger
Meet customers where they already are. Receive and send updates directly through WhatsApp and Facebook Messenger.
Keep customers informed about problem start times and changes via email.
Encrypted Messaging
A full encrypted messaging service between property managers and home service pros to communicate directly in real time.
Homeowner Approvals
Get Homeowner Sign-Off In Minutes, Not Days
Stop chasing homeowners for quote approvals and payments. Refer any quote directly to the property owner — they review the details, approve, and pay in a single secure flow.
Refer any quote to the homeowner with their name and email. They receive a secure link — no login required.
Homeowners see the problem details, photos, videos, and a complete quote breakdown — so they can approve with confidence.
Homeowners approve and pay through Stripe Checkout in one step. The funds land directly in your connected Stripe account.
Homeowners pay instantly at the point of approval — removing weeks of delay from your cash flow.
Homeowner Flow
PM refers quote
Enter homeowner name & email
Homeowner reviews
Problem details, media & quote breakdown
Approve & Pay
Secure Stripe Checkout — funds to your account
Work begins
Quote accepted, Pro notified, job scheduled
Payments & Invoicing
Your Stripe Account. Your Control.
Connect your own Stripe account to receive homeowner payments directly and pay your Home Service Pros on your terms.
Connect Stripe
Link your own Stripe account in under five minutes through a secure onboarding flow.
Receive Payments
Homeowner payments flow directly into your Stripe account. No platform holds.
Pay Your Pros
When work is verified and invoiced, pay your Pros directly from your Stripe account.
Auto Invoicing
Draft invoices generated automatically when work is verified
PCI Compliant
All payments processed through Stripe's secure infrastructure
0% Platform Fees
No fees on operational payments between you and your Pros
Full Audit Trail
Every transaction tracked for accounting and tax reporting
Ready to Streamline Your Problems?
Start managing your problems more efficiently with complete visibility, automated tasks, and real-time customer communication.