Question 1

What is Absolutely?

Accepted Answer

Absolutely is a task and job management platform built specifically for home service pros — plumbers, electricians, HVAC techs, roofers, cleaners, handymen and multi-trade companies. It replaces WhatsApp group chats, paper notebooks and spreadsheets with a single system that handles quoting, scheduling, dispatch, job records, photos, invoicing and customer communication.

Question 2

Who is Absolutely built for?

Accepted Answer

Home service pros of any size — from a solo plumber wanting to stop losing quotes on WhatsApp, up to a 30-van multi-trade operation running dispatch across a city. The platform scales from one user to a full crew without needing to migrate.

Question 3

How do I sign up?

Accepted Answer

Click Get Started at the top of any page. Registration takes about two minutes — email, business name, trade and service area. The platform is free for a limited time.

Question 4

Is Absolutely really free?

Accepted Answer

Yes, the platform is free to use for a limited introductory period. No trial expiry surprises. Sign up now and you keep your access at the introductory price when paid tiers launch.

Question 5

How long does onboarding take?

Accepted Answer

Most solo pros are running their first live job through the system inside 30 minutes. Small crews (2–5 techs) are typically fully migrated within a week. Larger operations we help onboard directly with pipeline import and template setup.

Question 6

Do I need to install anything?

Accepted Answer

No. Absolutely runs in the browser and on mobile web, so it works on any phone, tablet or laptop. Native app support is on the roadmap for pros who want push-native experiences.

Question 7

Can I import my existing customers and jobs?

Accepted Answer

Yes. You can import customers, properties and job history from a CSV export from most legacy tools or spreadsheets. If you're moving from WhatsApp or paper, most pros start fresh from their next job and let history build naturally.

Question 8

What countries and regions is Absolutely available in?

Accepted Answer

Absolutely is available across the UK and US. Address formats, tax settings and currency default per region. Support for additional regions is on the roadmap.

Question 9

How does a job move through the system?

Accepted Answer

Every job starts as a request (either logged by you or sent in by a customer). It moves through quoting → scheduling → on-site → completion → invoicing → paid. Each stage has its own status, timestamps and photo record. You can see the whole pipeline at a glance or drill into any job.

Question 10

Can I use it to move off WhatsApp?

Accepted Answer

That's the main reason most pros sign up. Every job carries its own message thread with the customer, its own photo log, and its own scope. Nothing lives in a group chat that vanishes when your phone dies.

Question 11

Does it work for property managers as well as homeowners?

Accepted Answer

Yes. Absolutely supports both customer types side by side. PMs get the paperwork, SLAs and consolidated invoicing they expect. Homeowners get the friendly updates and reassurance they expect. Same platform, different workflows.

Question 12

Can I attach photos to jobs from my phone?

Accepted Answer

Yes. Photos are captured directly into the job record — one tap, no camera roll dance. Every photo is timestamped and attached to the correct job so it's searchable months later.

Question 13

What about voice notes?

Accepted Answer

You can add voice notes to any job. Useful when you're hands-dirty on site and can't type a proper description.

Question 14

Can I mark a job as needing a return visit?

Accepted Answer

Yes. Any job can be flagged as needing follow-up, with a return date, missing parts, or reason. It stays in your queue until closed.

Question 15

Does the system work with signal issues in basements and lofts?

Accepted Answer

The platform is designed mobile-first with resilient sync. Photos and notes captured with poor signal queue locally and sync when signal returns.

Question 16

How does quoting work?

Accepted Answer

Quotes are built from line-item templates so you're not writing from scratch every time. Add your standard scopes for the trade, edit per-job, attach photos, hit send. Customers get a branded quote with a one-tap accept button.

Question 17

Can I save quote templates for my most common jobs?

Accepted Answer

Yes — this is one of the biggest time savers. Build templates for your top 15–20 job types (boiler service, tap replace, EICR, etc.) and quotes drop from 45 minutes to under 5.

Question 18

How are variations (change orders) handled?

Accepted Answer

Any variation to an accepted quote is added as a tracked line item with photo evidence and a request for the customer to approve in writing. Once approved, it flows into the final invoice automatically.

Question 19

Can customers accept quotes online?

Accepted Answer

Yes. Every quote sent through Absolutely has a one-tap acceptance link. You get notified the moment it's accepted, and the job moves to the next stage automatically.

Question 20

Can I include what's included and not included on the quote?

Accepted Answer

Yes. Every quote template supports an inclusions and exclusions section — the single most effective way to prevent end-of-job disputes.

Question 21

Can I set different pricing for property managers versus homeowners?

Accepted Answer

Yes. You can maintain a schedule of rates for repeat commercial accounts (PMs, short-term rental operators) separately from your homeowner pricing, and quote each customer against their correct sheet.

Question 22

How does scheduling work?

Accepted Answer

You get a shared calendar and map view of every scheduled job. Assign jobs to techs, see conflicts, drag to reschedule. Techs see only their own day on their phone.

Question 23

Can I dispatch multiple technicians?

Accepted Answer

Yes. Absolutely handles single-user, small crew and multi-van operations with per-tech assignment, availability and status tracking.

Question 24

Do customers get ETA updates automatically?

Accepted Answer

Yes. When a tech marks a job as en-route, the customer gets an automatic message. Same for arrival and completion. Cuts down on 'where is your guy?' calls.

Question 25

Can I handle emergency callouts?

Accepted Answer

Yes. Urgent jobs can be flagged as emergency at intake, routed to your on-call tech, and priced against a separate emergency rate card.

Question 26

What happens when a job overruns?

Accepted Answer

Downstream customers can be automatically notified of the delay, and the schedule re-balances. You keep control — you approve any auto-messaging.

Question 27

How does invoicing work?

Accepted Answer

The moment a job is marked complete, a draft invoice is built from the accepted quote and any approved variations. One tap to send. Customer gets a branded invoice with a pay-now link.

Question 28

What payment methods can customers use?

Accepted Answer

Card and bank transfer are supported. Apple Pay and Google Pay are rolling out. Pros using digital payment links typically see payment time drop from 34 days (paper) to under 12.

Question 29

Can I take deposits?

Accepted Answer

Yes. On any quote you can require a deposit before work starts. The deposit is auto-deducted from the final invoice.

Question 30

Are late payments chased automatically?

Accepted Answer

Yes. Polite reminders fire at 3, 7 and 14 days past due unless you disable them per customer. Most late-payers pay on the first reminder.

Question 31

Does Absolutely take a cut of my invoices?

Accepted Answer

No. There is no platform fee on invoices during the free introductory period. Payment processing fees (from the card processor) apply on card transactions at standard rates.

Question 32

Can I export invoices to my accountant?

Accepted Answer

Yes. CSV export is built in, and integrations with common bookkeeping tools (Xero, QuickBooks) are on the roadmap.

Question 33

How does messaging work?

Accepted Answer

Every job has its own message thread with the customer. They can message you through a link — no app download required. Everything you send and receive is attached to that job forever.

Question 34

Do customers need an account?

Accepted Answer

No. Customers interact via a link — view quote, accept, message, approve variations, view invoice, pay. All without signing up.

Question 35

Can I brand my communications?

Accepted Answer

Yes. Upload your logo, set your brand colour, add your terms. Quotes, invoices and job reports go out with your branding, not ours.

Question 36

Do I get review requests handled automatically?

Accepted Answer

Yes. After a job is marked complete and paid, an automatic review request can be sent with a direct link to your Google review page. Turns reviews from a hope into a system.

Question 37

Are messages encrypted?

Accepted Answer

Yes. All in-platform communication is encrypted in transit (HTTPS/TLS) and at rest.

Question 38

Does Absolutely help me get found by short-term rental operators?

Accepted Answer

Yes. In addition to being a job management platform, Absolutely operates as a directory that Airbnb hosts, holiday-let owners and short-term rental property managers use to find local, reliable maintenance pros. This dual angle — get organised and get found — is why many pros are joining now while it's free.

Question 39

How is short-term rental work different?

Accepted Answer

STRs run on tight turnover windows (typically 11am–3pm between check-out and check-in). Absolutely lets you flag STR jobs, prioritise the turnover window, and send photo confirmation the operator can forward to the owner.

Question 40

Can property managers request work directly?

Accepted Answer

Yes. PMs and short-term rental operators can send maintenance requests straight into your queue, with photos and a description. You accept, quote and schedule — all inside the platform.

Question 41

Can I consolidate invoicing for a property manager?

Accepted Answer

Yes. For repeat commercial accounts you can consolidate weekly or monthly invoices across multiple jobs, matching how PMs prefer to process contractor billing.

Question 42

Can I add my team?

Accepted Answer

Yes. Add unlimited team members with per-user roles — owner, dispatcher, technician, office admin. Each role sees only what they need.

Question 43

Can subcontractors use the platform too?

Accepted Answer

Yes. Subcontractors can be added with limited access — see only the jobs assigned to them, log their work, upload photos, get paid. Perfect for pros running a core team plus flex capacity.

Question 44

How do I stop my team seeing pricing?

Accepted Answer

Technician roles by default do not see quote values, invoice totals or margin — only the scope of work, materials required and completion checklist. You control what each role sees.

Question 45

Can I track individual technician performance?

Accepted Answer

Yes. Per-tech reporting shows jobs completed, average completion time, callback rate and customer feedback. Useful for coaching and payroll.

Question 46

What reports are available?

Accepted Answer

Revenue by trade, gross margin per job, quote conversion rate, days-to-payment, technician productivity, most profitable customers, seasonal demand trends. Everything a growing home service business needs to know.

Question 47

Can I see which customers are most profitable?

Accepted Answer

Yes. Customer-level margin reporting shows which property managers, homeowners and STR operators are driving your profit — and which are eating it.

Question 48

Can I export data?

Accepted Answer

Yes. Any report exports to CSV. Full data export is available on request.

Question 49

Does it work on my phone?

Accepted Answer

Yes. Absolutely is mobile-first — designed for pros standing in a loft with one thumb free, not for someone at a desk. Every core workflow (quote, dispatch, photo, complete, invoice) works on a phone.

Question 50

Do I need a tablet?

Accepted Answer

No. Everything works on a standard smartphone. Some pros prefer a tablet in the van for larger quotes — both work equally well.

Question 51

Does it work offline?

Accepted Answer

Photos and notes captured with poor or no signal queue locally and sync automatically when signal returns. You'll never lose a photo because of a basement.

Question 52

How much data does the app use?

Accepted Answer

Typical daily usage for a busy tech is under 50MB. Photos are compressed on upload.

Question 53

Does it drain my phone battery?

Accepted Answer

The platform is battery-aware and typically uses under 5% of battery per hour of active use.

Question 54

Is my data secure?

Accepted Answer

Yes. All data is encrypted in transit and at rest. Infrastructure is hosted with enterprise-grade providers. Role-based access controls limit what each team member can see.

Question 55

Who owns my data?

Accepted Answer

You do. Absolutely does not sell customer data. Full export is available at any time.

Question 56

Is Absolutely GDPR compliant?

Accepted Answer

Yes. The platform is built to GDPR standards including data subject rights, export and deletion on request.

Question 57

What happens to my data if I stop using Absolutely?

Accepted Answer

You can export everything (customers, properties, jobs, invoices, photos) at any time. If you close your account, data is retained for a grace period and then deleted per our privacy policy.

Question 58

How much does Absolutely cost?

Accepted Answer

The platform is free during the limited introductory period. Paid tiers will be introduced later; pros who sign up during the free period keep introductory pricing when tiers launch.

Question 59

Is there a contract?

Accepted Answer

No. Month-to-month, cancel any time.

Question 60

How do I get support?

Accepted Answer

In-platform help chat during business hours, plus an email support channel for detailed issues. Onboarding help is included for crews of 3+ techs.

Question 61

Do you offer onboarding help for bigger crews?

Accepted Answer

Yes. Multi-van and multi-trade operations get direct onboarding support to migrate templates, pipeline and team.

Question 62

Is there a knowledge base?

Accepted Answer

Yes. A growing library of how-to articles, video walkthroughs and playbooks for home service pros. Accessible from inside the platform.

Frequently Asked Questions

Getting Started

Task & Job Management

Quoting

Scheduling & Dispatch

Invoicing & Payments

Customers & Communication

Short-Term Rental & Property Managers

Team & Multi-User

Reporting & Analytics

Mobile & Field Use

Security & Data

Pricing & Support

Still have a question?

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